Returns & Exchanges
At The Earthling Co., we want you to love your plastic-free swaps, but if a product isn't the right fit, we offer a 30-day return window for most items. Our goal is to ensure both you and the planet are cared for through a simple, transparent exchange process.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once approved, a pre-paid shipping label will be sent to your email; simply print it out and secure it to your original compostable packaging.
Ship It Back
Drop off your package at any authorized carrier location, ensuring all items are safely tucked inside to prevent damage during transit.
Receive Your Refund
After our team inspects your return, we will issue a refund to your original payment method or send out your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing